At Smart Tech Communication, your satisfaction is our priority. If you receive a damaged order, we’re committed to resolving the issue quickly and efficiently. Here’s what to do:
Steps to Report a Damaged Order:
Inspect Your Order: As soon as you receive your package, check the contents for any visible damage. If you notice any issues, take photos for your records.
Contact Customer Support: Reach out to our customer support team within 48 hours of receiving your order. You can contact us via email, phone, or our website chat. Please provide your order number and a description of the damage, along with any photos.
Review Your Options: Once we receive your report, our team will assess the situation. You may be eligible for a replacement, repair, or refund, depending on the nature of the damage.
Return the Damaged Item: If a return is necessary, we’ll provide you with a prepaid shipping label to send the damaged item back to us. Please pack it securely to prevent further damage during transit.
Important Notes:
- Keep all original packaging materials until the issue is resolved. This may be necessary for the return process.
- Our customer support team is here to guide you through each step and ensure a satisfactory resolution.
Thank you for choosing Smart Tech Communication. We appreciate your understanding and look forward to assisting you
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