FAQ v1 - Smart Tech Communication

Orders & Purchases

We offer a wide range of both new and used phones from various brands, including the latest models and budget-friendly options. Our inventory is updated regularly, so feel free to check back often for the latest additions!

How do I cancel or edit an order?

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it. You’ll first want to pull up your order. If you placed your order while logged in to your account, login and choose Your Account from the drop-down menu under your username. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.

Why was my order canceled?

Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged. Find more information about auth holds. The most common reasons an order might be canceled are:

Limits on available quantities
The item is out of stock
Price or other listing errors
Additional information is needed by our Credit and Fraud Avoidance department
Unavailable carrier or shipping method
Using an older browser or app version which is no longer supported

We will send you an email if any part of your order is canceled or if we need more information to process your order.

I didn't receive all off my order?

If you didn’t receive all of your order, please check your confirmation email to confirm which items were included. Inspect the packaging to ensure nothing was missed. If you still believe items are missing, contact us at info@smarttechcommunication.com or call +92 335 3228980 with your order number and details. We’re here to help!

What if there is a problem with my order?

If there’s a problem with your order, please reach out to us right away. Contact our customer service at info@smarttechcommunication.com or call +92 335 3228980. Provide your order number and a brief description of the issue, and we’ll work quickly to resolve it. Thank you for your patience!

How do I get a return label?

To get a return label, please contact our customer service team at info@smarttechcommunication.com or call +92 335 3228980. Provide your order number and details about the item you wish to return, and we’ll assist you in generating a return label. Thank you!

Account

How do I reset my password?

To reset your password, go to the login page and click on the “Forgot Password?” link. Follow the prompts to enter your email address, and you’ll receive a link to create a new password. If you need further assistance, feel free to contact us at info@smarttechcommunication.com.

How do I change my password?

To change your password, log into your account and navigate to the “Account Settings” or “Profile” section. Look for the “Change Password” option and follow the prompts to enter your current password and create a new one. If you encounter any issues, please contact us at info@smarttechcommunication.com for assistance.

How do I cancel my account?

To cancel your account, please contact our customer service team at info@smarttechcommunication.com or call +92 335 3228980. Provide your account details, and we’ll assist you with the cancellation process. Thank you!

Returns & Refunds

Where is my refund?

If you’re wondering where your refund is, please check your email for a confirmation message regarding the refund process. Refunds typically take 5-7 business days to process, depending on your bank or payment provider. If it has been longer than this, please contact us at info@smarttechcommunication.com or call +92 335 3228980 for assistance.

How do I return my order?

To return your order, please contact our customer service at info@smarttechcommunication.com or call +92 335 3228980 for a return authorization. Once approved, we’ll provide you with a return label and instructions on how to send the item back. Thank you!

What is return policy?

Our return policy allows you to return items within 3 days of purchase. Items must be unused and in their original packaging. To initiate a return, please contact us at info@smarttechcommunication.com or call +92 335 3228980 for a return authorization and instructions. Please note that some items may be non-returnable. Thank you!

Shipping & Tracking

How will I see if I get free shipping?

To see if you qualify for free shipping, check the product page or your shopping cart during checkout. Free shipping offers will be clearly indicated if applicable. If you have any questions, feel free to contact us at info@smarttechcommunication.com or call +92 335 3228980 for assistance.

How do I change my delivery address?

To change your delivery address, please contact our customer service team as soon as possible at info@smarttechcommunication.com or call +92 335 3228980. Provide your order number and the new address, and we’ll assist you with the update before your order ships. Thank you!

My order hasn't arrived yet. Where is it?

If your order hasn’t arrived yet, please check your email for tracking information. If it’s still unclear, contact us at info@smarttechcommunication.com or call +92 335 3228980. Provide your order number, and we’ll help you track your shipment. Thank you for your patience!

Do you deliver to my postcode?

To check if we deliver to your postcode, please enter your postcode on our website during the checkout process. If you have any questions or need assistance, feel free to contact us at info@smarttechcommunication.com or call +92 335 3228980. We’re here to help!

Fees & billing

How and when do I get paid?

To provide you with accurate information regarding payment, could you please clarify if you’re asking about receiving a refund, a payout from selling items, or a payment for services? This will help me assist you better!

What are my payment options?

We offer several payment options to make your shopping experience seamless. You can choose from:

Credit/Debit Cards: Visa and MasterCard.
Bank Transfers: Direct transfers to our bank account.
Cash on Delivery: Available for orders in select areas.

If you have any questions about payment methods or need assistance, please contact us at info@smarttechcommunication.com or call +92 335 3228980. Thank you!

Other

Why did I receive a notification?

You may have received a notification for several reasons, such as:

Order Confirmation: To confirm that your order has been successfully placed.
Shipping Updates: Notifications regarding the status of your shipment or tracking information.
Promotional Offers: Alerts about special deals or promotions.
Account Activity: Updates related to changes in your account or password resets.

If you need more specific information about a notification you received, feel free to contact us at info@smarttechcommunication.com or call +92 335 3228980. We’re here to help

Where can I get more information?

For more information, you can visit our website at www.smarttechcommunication.com. You can also reach out to our customer service team at info@smarttechcommunication.com or call +92 335 3228980. We’re here to assist you with any questions you may have!

Where can I view store locations and hours?

You can view our store locations and hours on our website under the “Store Locator” section. If you have specific questions or need assistance, feel free to contact us at info@smarttechcommunication.com or call +92 335 3228980. We’re happy to help!

What is the Seller Feedback Rating?

The Seller Feedback Rating reflects the satisfaction of customers who have purchased from a seller. It is based on reviews and ratings given by buyers regarding their experience, including product quality, shipping speed, and customer service. A higher rating indicates better performance and reliability. If you have any specific questions about a seller’s rating, feel free to reach out to us at info@smarttechcommunication.com.

Have questions? We have answers!